Reference

Read These Terms Before You Open Your Account

These terms set out the rules that apply when you use ryuugames — from opening your account to making deposits via bKash, Nagad, or Rocket and requesting a withdrawal.

Account eligibility appliesDeposits via bKash, Nagad, RocketWithdrawal rules includedJurisdiction-dependent accessSubject to change with notice
ryuugames Read These Terms Before You Open Your Account
TERMS CONTACT PATHS

Reach Us With Any Terms Question

Live Chat Open the live chat widget from your account dashboard to ask about specific clauses, account restrictions, or how a particular rule applies to your wallet activity.
Email Support Send a detailed message to our support address if your question involves account documentation, a dispute about applied terms, or a withdrawal verification issue.
Account Help Page Your account settings page includes a direct link to the current terms version and a contact form so you can flag a specific clause you need clarified.
HOW WE HANDLE THIS

How ryuugames Manages Your Account Under These Terms

Our terms exist to keep your account secure and your transactions accurate. Here is how we apply them in practice — from the moment you deposit to the moment you request a payout.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We never process a withdrawal to a wallet that has not been verified against your account details.

Payment Verification

Deposits via bKash, Nagad, and Rocket are matched to your account wallet automatically. If a mismatch occurs, our team holds the transaction and contacts you directly before proceeding.

Data Retention

We retain your account data and transaction records for as long as your account is active and for a period after closure, in line with the data handling rules stated in our privacy policy.

Requesting Changes

To update your registered wallet number, request account closure, or dispute a transaction outcome, contact support via live chat or email with your account ID and the relevant details.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work. If yours is not covered here, use the live chat or email contact above.

Yes. All local wallet deposits — bKash, Nagad, and Rocket — fall under these terms. The deposit must come from a wallet registered in your name to be accepted.

We can update the terms at any time, but we post the updated version here with a change date. Using your account after the update means you accept the revised terms.

Access and eligibility depend on your local law and the regions we support. Some features may not be available where you are — contact support before depositing if you are unsure.

Contact our support team via live chat or email with your account ID and a description of the dispute. We review each case against the terms and respond in writing.

Submitting false account details, using a wallet not registered in your name, or attempting to exploit a system error are all grounds for suspension as set out in the account conduct section.

Send a written request to our support email with your account ID. We process closure requests and confirm data retention timelines in line with the terms and our privacy policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.